Managing IT Services
Scholars define IT service management as an approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. To succeed, any institution or organization must have these ingredients embedded in its IT department. IT service management requires the use of several frameworks.
A notable framework in IT service management is the COBIT. The model is used widely by providers among them the Blue Fox Group. It has managed IT services Phoenix over time using this framework. The group relies on the model for developing, executing, managing and improving governance of information technology. Practices of management are involved too. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Free licensing is found with the Control Association.
Undisputed, authorities decree the use of Microsoft Operations model in the management of IT services. The framework brings together 23 documents developed sequentially. They offer guidelines to professionals in the IT sector. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. These areas are crucial when offering IT management services. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Blue Fox Group that has managed IT services Phoenix comprehends their value. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.
IT service management can also use the Six-Sigma framework. Six Sigma came into the market following what Microsoft developed. It is a high-achieving model. Handled areas are gathering information, and subsequent evaluation. It helps institutions in reducing overall costs in IT service management. Another framework for managing IT services is the ISO 2000. It is the standard with which the world bases its rules. The British Standards Institutions developed these standards; they mirror the best practices in ITIL model. It supports other technologies as well.
The Open Group Architecture Framework is another form of frameworks. It revolves around organizing and governing technology implementation . The main area of interest remains software technology. Since inventing TOGAF, the open group has continued to manage its technology content. It is an independent association in the technology industry. The last framework on the list of models that help in IT service management is the Information Technology Infrastructure Library (ITIL). No one disputes with the fact that, it serves the business world effectively. It helps in aligning the best IT requirements with the needs of the business. ITIL v3 is the most common brand of Information Technology Infrastructure Library (ITIL) framework in IT service management.